FAQ

 How long will it take to receive my order?

Order processing takes 1-3 days, however delivery should take around 3- 5 days, depending on where you live. If you don’t receive your order 10 days after processing, please reach out to us through Instagram direct messages @kyanitejewelry, or email us at info@kyanite.ae

How can track my order?

Orders can be tracked directly through our website by clicking on your order under your account. You will also receive a trackable link on your email once your order has been shipped.

What is your cancellation policy?

We do not accept cancellations. If you face any concerns, please reach out to us through our Instagram directs or email us at info@kyanite.ae

Which countries do you deliver to?

We offer worldwide shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kyanite is not responsible for these charges if they are applied and are your responsibility as the customer.

Where are your products shipped from?

Though our products are manufactured and made in Istanbul, Turkey, our main office is in Abu Dhabi, United Arab Emirates, from which your orders will be shipped.

Do you except refunds or exchanges?

Refunds and exchanges are looked at on a case to case bases. Please reach out to us with your concerns through our Instagram directs @kyanitejewelry or email us at info@kyanite.ae